This Purchase Agreement with Beconnected Tech SL (hereinafter “beconnected”) establishes the conditions under which we will deliver goods and provide the services offered on the website www.beconnected.com.es (hereinafter "beconnected web") or the APP published on Google Play or Play Store (hereinafter “beconnected App”). This Purchase Agreement is a contract between you and beconnected.
1. Scope of the Agreement
The terms and conditions of this contract between us include the terms under which you agree to purchase our products and services published on the beconnected web or app.
The customer must read these Terms and Conditions carefully, as once the purchase is made, they accept everything established in this agreement.
These conditions tell you who we are, how we will provide the Products to you, how you and we may change or terminate the Contract, what to do if there is a problem, and other important information. If you believe there is an error in these conditions or require any changes, please contact us to discuss.
This agreement applies to end consumers, companies, organizations of all kinds, and public entities, and may only be modified through a private agreement and/or document signed between beconnected and the user/client entity.
Beconnected offers the following products and/or services:
- Global eSIM/Global electronic Sim/Global Virtual Sim with 4G/5G internet service according to country coverage, availability, and packages contracted with beconnected through the beconnected web or app.
- Portable Wi-Fi device with charging cable and case, for global 5G/4G internet coverage according to country coverage, availability, and packages contracted with beconnected through the beconnected web or app.
The items delivered may vary aesthetically from those displayed on our website or promotional communications. This is due to stock availability or obsolescence of technological equipment. This variation will be for a product of similar characteristics, performance, or superior. However, once the product is received, you may always contact beconnected for relevant inquiries.
2. Products and Services - Sale
2.1. Portable Wi-Fi
a. The purchase of the beconnected Portable Wi-Fi device will be made through the website according to the prices published there, and the completion of said purchase commits to the full acceptance of this agreement.
b. The portable Wi-Fi device will have a 3 (three) month warranty for malfunctions or factory defects. Damage or malfunction resulting from poor handling, shocks, humidity, immersion, heat, or any improper use of the device that directly or indirectly affects it is excluded from this warranty.
c. The device by itself will not be active until the customer additionally hires gigabyte plans/packages available on the beconnected web or app. When said plans/packages expire due to capacity or time limit (whichever comes first), the portable Wi-Fi will stop working until the user/customer performs a top-up.
d. beconnected will make the necessary channels available to customers for contracting gigabyte packages, namely:
1. beconnected App
2. beconnected Web
e. beconnected will offer a device with international coverage (it is the user's responsibility to check the enabled countries for the service on the beconnected web or app), which requires the contracting of gigabyte plans/packages for the portable Wi-Fi device available on the web or app according to the destinations selected by the customer.
f. beconnected may NOT accept your order for products or services without the user having the right to claim. If we cannot accept your order, we will inform you and will not charge you for the Product. If payment has been made for any reason, the amount paid will be refunded by the same means. This non-acceptance of the purchase may be due to the Product being out of stock, technical problems, our resources being unexpectedly limited, an error detected in the price or description of the Product, inability to meet a specified delivery deadline, or a decision to discontinue the product/service.
2.1. eSIM
a. The purchase of the beconnected eSIM/electronic SIM will be made through the beconnected app/web according to the prices published there, and the completion of said purchase commits to the full acceptance of this agreement.
beconnected will make the necessary channels available to customers for contracting gigabyte packages, namely:
1. beconnected App
2. beconnected Web
b. It is the absolute responsibility of the user/customer to verify beforehand that the device on which they will install the eSIM/electronic SIM is compatible with the eSIM/electronic SIM service.
On the beconnected web/app, you can find a “reference” list of devices compatible with the service. However, since compatibility depends on the version, year, region, and country of manufacture and/or commercialization of the device, it is recommended to consult directly with the manufacturer to confirm compatibility, exempting beconnected from any claim regarding differences or incompatibilities with the reference list.
c. The eSIM/electronic SIM will have a validity for country coverage (it is the user's responsibility to check the enabled countries on the beconnected web/app), time, and/or capacity, which is informed at the time of purchase. Once either of the two operational values is exceeded, the service will be disabled, and the user must contract another eSIM/electronic SIM through the beconnected web/app. Similarly, if the user decides to go to a country/region outside those indicated in the contracted package coverage, the eSIM/electronic SIM will NOT work, and this shall not entitle the user to any claims against beconnected.
d. Once the eSIM/electronic SIM is installed on the device, the customer is responsible for not deleting or erasing the eSIM/electronic SIM. If the customer deletes or erases the eSIM/electronic SIM from the device, it will not be possible to reinstall it or recover the associated service; therefore, it will be the customer's sole responsibility to purchase a new eSIM/electronic SIM if they wish to continue using the service. beconnected will not be held responsible nor offer refunds or compensation for the loss of service due to the deletion or erasure of the eSIM/electronic SIM by the customer.
e. Once the eSIM/electronic SIM is installed on the device, it cannot be transferred to another device.
3. Shipping Policy
Portable Wi-Fi
beconnected will send the product via a third-party courier according to the most convenient times and destinations.
Delivery times will be established on the website and will depend on destinations, address accessibility, prevailing weather, and any foreseen or unforeseen contingency for accessing the delivery destination. These terms are on the beconnected website and are estimates. If these deadlines are not met and the customer expresses dissatisfaction, they may cancel the purchase and request a full refund of the amount paid to beconnected.
The product will be sent within the packaging/wrapping required by the courier hired by beconnected, so that it arrives in a timely and proper manner to the customer.
In cases where it is provided by the courier, a tracking/guide/tracing number will be sent to the customer to follow their order from beconnected to the destination address.
The shipment guarantees that the customer will receive the product in perfect material and working condition. If this is not the case, the customer must contact beconnected within 24 business hours of receipt to make the corresponding claim and receive appropriate advice if a product exchange at no charge is warranted.
If no one is present at the time of delivery at the address, with a previously agreed appointment or tracking/guide/tracing, beconnected is not responsible nor assumes additional costs for subsequent delivery attempts, if any. These additional expenses will be borne by the customer without the right to any claim.
eSIM
beconnected will send the eSIM/electronic SIM in digital format through the means enabled at the time of purchase.
The buyer will receive the eSIM/electronic SIM in barcode, QR code, or alphanumeric code format to be installed on their device.
It is the user's responsibility to verify beforehand that their device is compatible with the eSIM/electronic SIM service.
Once the eSIM/electronic SIM is installed on the device, the service will be considered received and accepted for activation on the device.
Final
The parties agree that any controversy or claim arising from or in relation to this agreement or its formation, interpretation, breach, execution, or termination shall be resolved exclusively through arbitration in Madrid, Spain. The arbitration shall be conducted in accordance with the arbitration rules of the International Chamber of Commerce by a single arbitrator appointed in accordance with said rules. The language of the arbitration shall be Spanish, and in the event that translation into another language is required, the additional costs involved shall be borne entirely by the requester.
Beconnected Tech S.L., registered in the mercantile registry nro. 20144953, NIF B67785774, with Fiscal address at C/Serranos Nro.4 – Puerta 48 – Madrid (28001) Spain and administrative/commercial/notification address at C/Almirante Cadarso Nro.13 – Puerta 11 – Valencia (46005) Spain.
For any inquiries or claims, please contact us at the following email address: info@beconnected.com.es