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Refunds

beconnected Portable WiFi


Once the purchase process has been completed, it is non-refundable except in certain cases.

To qualify for a partial or 100% refund of your portable WiFi device purchase, one of the following conditions must be met:

  1. The portable WiFi device has not been received within 30 (thirty) days after purchase confirmation, with payment credited to the beneficiary account of beconnected Tech SL.
  2. The beconnected portable WiFi device is received damaged by the courier and, for reasons attributable to beconnected Tech SL, a replacement cannot be provided.
  3. All devices are tested by beconnected Tech SL before shipment. However, if upon delivery and within the first 5 (five) days after receipt, the device does not function due to factory-related hardware or software defects attributable to the beconnected portable WiFi device, a replacement unit will be provided.
  4. If a refund is required, it will be processed using the same payment method used for the purchase. In the case of a refund via bank wire transfer, it will only be issued to an account where the account holder matches the purchaser registered with beconnected Tech SL.
  5. No additional taxes will be applied to refunds. In the case of international taxes outside Spanish territory, such taxes will be the responsibility of the refund requester.

beconnected Global eSIM


Once the purchase process has been completed, it is non-refundable except in certain cases.

To qualify for a partial or 100% refund of your beconnected eSIM purchase, one of the following conditions must be met:

  1. The QR code has not been received by email within 24 hours of purchase.
  2. The QR code has not been scanned on any device.
  3. The eSIM has not been activated on any compatible device.
  4. Inability to connect to the network after installing the beconnected eSIM and receiving assistance from the beconnected support team, provided that no data traffic has been generated or consumed on any device where the eSIM was installed and activated.
  5. The customer does not own a smartphone or device compatible with eSIM technology, and the beconnected eSIM could not be installed and/or activated.
  6. If a refund is required, it will be processed using the same payment method used for the purchase. In the case of a refund via bank wire transfer, it will only be issued to an account where the account holder matches the purchaser registered with beconnected Tech SL.
  7. No additional taxes will be applied to refunds. In the case of international taxes outside Spanish territory, such taxes will be the responsibility of the refund requester.
  8. The claim must not exceed 15 (fifteen) days from the start of the usage period.

Refunds apply to all purchases made through beconnected web channels and the beconnected app. If a refund is required, it will be processed using the same payment method used for the purchase. In the case of a refund via bank wire transfer, it will only be issued to an account where the account holder matches the purchaser registered with beconnected Tech SL.

No additional taxes will be applied to refunds. In the case of international taxes outside Spanish territory, such taxes will be the responsibility of the refund requester.

All refund requests that meet any of the conditions described above must be submitted in writing to info@beconnected.com.es and will be answered within 72 business hours.